🔄
7-Day Return Policy
You can return any item within 7 days of delivery for a full refund.
- 🔸 Return window: 7 days
- 🔸 Item must be unused & original
- 🔸 Original packaging required
- 🔸 Free return pickup
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Full Refund
We offer 100% money-back guarantee on all eligible returns.
- 🔸 100% money-back guarantee
- 🔸 Refund in 5-7 business days
- 🔸 Refund to original payment method
- 🔸 Store credit option available
📦
Damaged Items
If you receive a damaged or defective item, we'll replace it immediately.
- 🔸 Full replacement on damaged items
- 🔸 No extra charges
- 🔸 Free return & new delivery
- 🔸 24-hour response time
🚫
Non-Refundable Items
Some items cannot be returned due to hygiene or customization reasons.
- 🔸 Customized/personalized items
- 🔸 Perishable items (flowers, food)
- 🔸 Gift cards & vouchers
- 🔸 Items on clearance sale
⏱️
Refund Timeline
Here's how long each step takes in the refund process.
- 🔸 Return pickup: 1-2 days
- 🔸 Return reaches us: 3-5 days
- 🔸 Quality check: 1-2 days
- 🔸 Refund processed: 5-7 days
📝
How to Request Refund
Follow these simple steps to request your refund.
- 🔸 Login to your account
- 🔸 Go to 'My Orders'
- 🔸 Click 'Return/Refund'
- 🔸 Fill return form
- 🔸 Wait for pickup confirmation
❌
Refund Rejection
Sometimes refund requests may be rejected. Here's why.
- 🔸 Item not in original condition
- 🔸 Beyond 7-day return window
- 🔸 Missing original packaging
- 🔸 Non-refundable item
- 🔸 No proof of purchase
📞
Contact Refund Team
Have questions about refunds? Reach out to our team.
- 🔸 Email: info@occasionsaathi.com
- 🔸 Phone: +91 70426 54442
- 🔸 WhatsApp: +91 79069 09881
- 🔸 Mon-Sat: 9AM - 8PM
